Terms of service
1. The parties
"APROJECTS", "we" or "us" means APROJECTS APG PARTNERS MANAGEMENT CONSULTANCIES - FZCO, registration number 73310, licence number 75313, DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates. "Client" or "you" means the business that engages us. "Amazon" means Amazon.com, Inc. and its affiliates, which are not party to these terms.
2. Services
We provide Amazon marketplace management services as described on this website and specified in a written proposal and service agreement, including account setup, listing and catalogue management, creative production, advertising management, inventory and operational support, reporting and international expansion. The scope, deliverables, start date and fees for each engagement are set out in the service agreement. Work outside the agreed scope is quoted separately before it begins.
3. Fees and payment
- Monthly management fees are invoiced in advance at the start of each month and are payable within 14 days. Project fees are invoiced as set out in the proposal, typically 50% on signature and 50% on delivery.
- Amazon selling fees, fulfilment fees, storage fees and advertising spend are charged by Amazon directly to the client's account and are not included in our fees.
- Fees exclude UAE VAT, which is added where applicable.
- Invoices unpaid 14 days after the due date may result in suspension of services until payment is received. We give at least seven days' written notice before any suspension.
4. Client responsibilities
- Maintain ownership and control of your Amazon accounts and grant us the user permissions or application authorisations needed to perform the agreed services.
- Provide accurate product information, images, certifications and other materials, and confirm that you hold the rights to use them.
- Respond to requests for approvals or information within a reasonable time so that work is not delayed.
- Comply with Amazon's policies and applicable law in relation to the products you sell.
5. Account access and data
We access your Amazon account only through the methods described under "How we access your Amazon account" on this website and only to the extent required for the agreed services. You may change or revoke our access at any time. We handle all account data in accordance with our privacy policy and Amazon's Data Protection Policy and Acceptable Use Policy, and we will enter into a data processing agreement with you on request.
6. Amazon account status
Amazon controls its marketplace and may suspend listings or accounts, change policies or fees, or alter search and advertising systems at any time. We will act promptly to address any such issue that affects your account, but we do not control Amazon and cannot guarantee particular listing status, rankings, sales results or advertising performance. We are not liable for suspension or deactivation of your account unless it results from our negligence or our breach of Amazon's policies.
7. Confidentiality and intellectual property
- Each party keeps the other's confidential information confidential and uses it only for the engagement. This obligation continues for three years after the engagement ends and indefinitely for Amazon account data and trade secrets.
- On payment in full, the client owns the deliverables produced specifically for it, including listing copy, images, video and A+ Content. We retain ownership of our methods, templates, tools and pre-existing materials, and grant the client a licence to use them within the deliverables.
- The client grants us a limited licence to use its trademarks and materials solely to perform the services. Either party may name the other as a client or supplier unless the client asks us not to.
8. Term and termination
- Monthly engagements run for the minimum term stated in the service agreement and then continue month to month until either party gives 30 days' written notice.
- Either party may terminate immediately on written notice if the other commits a material breach that is not remedied within 14 days of notice, or becomes insolvent.
- On termination we provide a handover of the account, remove our access within five business days, and delete or return client data as described in our privacy policy.
9. Liability
Our total liability to a client under or in connection with an engagement is limited to the fees paid by that client in the 12 months before the event giving rise to the claim. Neither party is liable for loss of profit, loss of sales, loss of data, or indirect or consequential loss. Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be limited by law. Neither party is liable for delay or failure caused by events beyond its reasonable control.
10. Use of this website
The content of this website is provided for information and may be changed without notice. You may not copy, scrape or reproduce it for commercial purposes without our written permission. Links to other websites are provided for convenience and we are not responsible for their content.
11. Trademarks
Amazon, Seller Central, Vendor Central, Fulfilment by Amazon, Brand Registry, Sponsored Products and related marks are trademarks of Amazon.com, Inc. or its affiliates and are used on this website only to describe the services we provide. APROJECTS is an independent company and is not affiliated with, endorsed by or sponsored by Amazon.
12. Governing law
These terms and any service agreement are governed by the laws of England and Wales. The courts of the Dubai International Financial Centre (DIFC) have exclusive jurisdiction.
13. Contact
Questions about these terms: charles@aprojectsuae.com, +971 56 104 8132, or by post to APROJECTS APG PARTNERS MANAGEMENT CONSULTANCIES - FZCO, DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates.